Duane Reade Reviews

Be careful of buying damaged products in this store and they don’t give refund! Duane Reade on Water St in manhattan. The business shouldn’t even get a star but that’s not an option. I went there on 3/10/22 and purchased a goggle play card. I scratched the code and gave the info to my friend. My friend tried the code twice and was denied. I tried the code and was told redeem to a different account already. My friend then tried and received the same message. We couldn’t use the card and I paid $200 for it. I called Walgreens corporate and reported the problem. I shouldn’t have to pay for a damaged product that is useless. Their corporate office responded and said the card was redeemed and it’s not their problem. Duane Reade walgreens sold damaged products that cannot be used! They don’t care about their customers! Who dare to purchase a play card or any gift card in the store when the product may be damaged? Then they expect you to pay for it so that they can cheat you. Yes, that is exactly what this business did to me and Duane Reade Walgreens will continue to cheat their customers! I paid $200 for an invalid play card. That is a lot of money! I am also waiting for Goggle to respond. They don’t have a live person so I don’t know what year they will respond. For now, everyone just be careful and think twice if you want to purchase anything at Duane Reade Walgreens!

I go to Duane Reade for speed and convenience not for the price. I had a horrible experience on Thursday December 27 th around 8:15 am. I wanted to pay for a few products one of which was some 1/2 price chocolates from the holidays.

The first negative was there were only two cashiers and about six people on line. I always thought the "customer comes first" and the funny thing was one of the managers ( a man who appeared to be in his mid to late forties) cut the line and went to one of the two only cashiers working leaving customers to wait. Most were probably on their way to work.

There was a problem with the price on the candy and it was higher than the advertised price I recalled on the sign. The display was downstairs so I didn't want to hold up the line so I asked the cashier to void the candy and just charge me for the one other item I had. She called to the manager on line who had the key or card to run the void and he totally ignored her and walked away.

I had to wait a few minutes for them to call another person to void the candy. During that time I asked the cashier if he was a manger and she replied "yes". She just shook her head like this has happened before.

I hope someone in Duane Reade management reads this although I am copying it to the survey on Duane Reade's website and Trustpilot. The cashier was nice although the store never has enough cashiers and they do not have people in the floor to help you.

I would not recommend this location at 34 St and 8 Ave as they are nothing more than a glorified high priced 7-11. I would fire the manger if he worked for me. I will go to the CVS across the street in the future.

Duane Reade on 6th Ave in-between 55-56 streets AND Duane Reade on 57th Street off 6 Ave in NYC NY NEED professional management as most Staff is unprofessional from their I'll existing management to cashier's.
It's always unpleasant to visit these two locations but I live in the vicinity and there are no other options.